Business Sector:
Banking and Investment
Middle East Bank Moves up the Customer Satisfaction Scale with AQM’s Performance Testing
AQM reveals how its experienced professionals improved multiple customer related IT parameters, in record time, expertly using Load Testing, Stress Testing, and Endurance Testing, along-with RCA Tools.
Application:
CBS – TCS BaNCS
CBS – TCS BaNCS
1.The Clients
A Middle East Bank established by the Government of Bahrain to promote investments in the country, and licensed by the Central Bank of Bahrain as a conventional Retail Bank.
2.The Challenge
AQM was the preferred Tech Company assigned to conduct End-to-end Performance Testing which included Load, Stress, and Endurance Tests on TCS BaNCS.
The challenge required fulfillment of Performance SLAs for the concurrency of 100 users.
There was constant rework in test scripts due to frequent new build releases to incorporate continuous functional and performance fixes.
The scope of the assignment included safeguarding all the related top Business Critical scenarios.
An additional challenge was to provide quick Root Cause Analysis (RCA) using only on-premise tools, to set right the deviations from the expected performance SLAs, as revealed by the initial findings.
3.AQM Solution
The AQM team comprising of Performance experts well experienced in Banking IT systems, as well as RCA – made a positive impact in a record turnaround time of 60 days.
- On-Premise solutions offered as per client’s requirements.
- Expert Consulting and Support for Scenarios Shortlisting process.
- RCA tools successfully used for exact performance bottleneck identification.
- Reports discussed with the Development Team to highlight the issues, and tuning recommendations were given.
- Tuning Recommendations: Load Balancer Rule correction to properly benefit from the horizontal scaling of application servers. Code-level and DB Query-level optimizations.
The Approach:
- Dedicated Load Test Environment (Replica of Production)
Environment
- Load Test Tools: WAPT
- APM Tool: Applicare & Manage Engine
Tools Employed by AQM
- Load Tests
- Stress Tests
- Endurance Tests
Testing Types
- 15+ Test Executions
Test Cycles
4.Client Impact
- 60% reduction in Page Response time.
- 20% increase in Transactions supported per Hour (TPH).
- Pass Percentage improvement from 88% to 100%.
- 35% improvement in Concurrent User Load Scalability.
- Server Hardware Capacity Planning and Sizing as per results.
- On-time release with ZER0 critical performance defects post Go-Live.
The commendable results: