1.The Clients

A leading Middle East Financial Institution, equipped with a Digital Banking system, operating with more than 50 branches in Oman.

2.The Challenge

AQM was the preferred digital partner, entrusted with the challenging task of improving the poor digital performance parameters, within an extremely limited timeframe.

It was mandatory to ensure that the banking application was able to sustain a load of 5000 concurrent users.

The task demanded fulfillment of SLAs for Page Response time, as well as Throughput and Hardware Resource utilization.

Adding to the challenges were the Timeout and Network errors that showed up in the initial test runs.

Critical areas that needed urgent attention included the poor performance rendered in initial test cycles with very high Page Response time, and constant increase in hardware.

Application scalability issues were also important factors on the to-do list.

… And all this in extremely crunched timelines!

3.AQM Solution

AQM’s dedicated team of Performance experts with vast experience in RCA and Digital Banking systems, did wonders to improve the functional parameters in a record-breaking turnaround time of just 30 days.

    The Approach:

  • The client’s requirements were catered to via On-Premise solutions.
  • Consulting and Support were offered for Scenarios Shortlisting process.
  • RCA tools were successfully used for exact performance bottleneck identification.
  • The following Tuning Recommendations were given: Front end optimizations for better user experience. Detailed Hardware optimization with performance level analysis and sizing recommendations.

    Environment

  • Dedicated Load Test Environment (Replica of Production)

    Tools Employed by AQM

  • Load Test Tools: WAPT, Neoload
  • APM Tool: Applicare

    Testing Types

  • Load Tests
  • Stress Tests

    Test Cycles

  • 25+ Test Executions
4.Client Impact

    The outcomes were absolutely outstanding!

  • 93% reduction in Page Response time.
  • 82% increase in Transactions supported per Hour (TPH).
  • Pass Percentage improvement from 20% to 96%.
  • 84% improvement in Concurrent User Load Scalability.
  • Server Hardware Capacity Planning and Sizing as per results.
  • On-time release with ZER0 critical performance defects post Go-Live.
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