1.The Clients

One of India’s fastest growing Private Sector Banks with an expanding presence across the country. The bank enjoys a customer base of 8.44 million, and operates with a network of 392 branches, 1,221 business correspondent branches and 389 ATMs across 28 Indian States and Union Territories.

2.The Challenge

There were multiple digital parameters that needed improvement and AQM was chosen to work their magic within a very stringent timeframe of just 30 days!

Among the challenges was the arduous task of ensuring that the application was capable of sustaining a load of a whopping 10 lac concurrent users.

The SLAs were to be met for Page Response Time, as well as Throughput and Hardware Resource utilization.

Poor performance rendered in the initial test cycles with very high Page Response Time, and constant increase in hardware only added to the challenges that needed attention in the limited time available.

Application scalability issues were also to be addressed.

The task additionally included monitoring and observation across the system for detailed Root Cause Analysis (RCA).

3.AQM Solution

AQM’s dedicated team of Performance and RCA experts, used Load and Stress Tests to ensure that in just 30 days expectations were met, to the client’s full satisfaction!

    Our Time-tested Approach:

  • On-Premise solutions offered to suit client’s requirements.
  • Consulting and Support were offered for Scenarios Shortlisting process.
  • Expert use of RCA tools aided speedy and precise performance bottleneck identification.
  • The following Tuning Recommendations were suggested: Application server connection Pool optimization. DB Query performance improvement.

    Environment

  • Dedicated Load Test Environment (Replica of Production)

    Tools Employed by AQM

  • Load Test Tool: WAPT
  • APM Tool: Applicare

    Testing Types

  • Load Tests
  • Stress Tests

    Test Cycles

  • 20+ Test Executions
4.Client Impact

    The outcomes were absolutely outstanding!

  • 25% reduction in Page Response Time.
  • 60% increase in Transactions supported per Hour (TPH).
  • Pass Percentage improvement from 75% to 100%.
  • 70% improvement in Concurrent User Load Scalability.
  • Server Hardware Capacity Planning and Sizing as per results.
  • On-time release with ZER0 critical performance defects post Go-Live.
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